Receive the German-language trade journal "m&k" in the m&k Dossier Call & Contact center 5/2016 as a PDF download with the following table of contents:
EXCELLENT
"Training for customer dialog is a matter of honor".
SERVICE PROVIDER
Human competence is in demand
HEADSET
Decisive sound quality
EDUCATION
Convincing customer service through best qualification
PREVIEW
Swiss Contact Day 2017
CUSTOMER SERVICE
Service: the new marketing
BOTS
The next big thing
IDENTITY CHECK
The voice as a safety factor
CLOUD SERVICES
"You get the agent workstation from the wall socket".
