Billag hands over customer centre to Callpoint and secures jobs

Billag is transferring its customer centre to Callpoint, thus securing the jobs of 51 permanent employees. Callpoint will relocate its Niederwangen site in Berne to Fribourg, creating more than 70 new jobs in the bilingual canton.

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Billag will continue the mandate to collect reception fees as planned until the end of this year. Billag also includes around 50 call agents in permanent employment. They are multilingual, experienced in legal processes and used to handling difficult calls.

With the handover of the customer centre to the call centre specialist Callpoint on 1 July 2018, the permanently employed customer advisors will receive a permanent employment contract in the same workplace. Until the end of 2018, the call agents will retain their current duties in the current Billag mandate. From next year, they will work in other Callpoint mandates.

Billag CEO Ewout Kea is pleased with the result in a statement: "We are not only securing jobs in the canton of Fribourg. With Callpoint, we are once again creating long-term future prospects for our employees." Not least because he and his team succeeded in convincing Callpoint of the advantages of the Fribourg location.

Derek Bollag, Chairman of the Board of Directors of Callpoint says: "With this step, we are able to increase our growth. Thanks to the bilingual location in French-speaking Switzerland and thanks to the highly qualified professionals, we perfectly cover the growing needs of our customers for multilingualism in our country."

In mid-March 2017, Billag had lost the federal government's tender for the collection of the new household fee for radio and television. Of the original 145 permanent employees at the time of the lost mandate tender, 51 will start a new job at Callpoint and 17 employees have already changed their jobs. In 2019, a small team will still process the open customer dossiers from 2018, so Billag will definitely close at the end of September 2019. Around 60 employees from areas such as planning, facility management, IT, finance, legal, HR, marketing and management are still open to a new challenge.

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