Samsung expands order volume for ComBase

(pr)Samsung is expanding its cooperation with ComBase. The ComBase subsidiary Euro Point Communication (EPC) will support the planned massive strengthening of Samsung's activities in the field of TV set-top boxes with its after sales service. ComBase AG has been a service partner for Samsung for many years in the product areas of cell phones, monitors, set-top boxes and TV satellite receivers.The trend towards high-resolution, digital television can no longer be stopped. Samsung, which has been on the market for years with its own TV set-top boxes, will be massively stepping up its activities in this area in the next few months together with Kabel Deutschland. In order to offer its customers optimal service even after the purchase, Samsung has already involved its after sales service provider ComBase, respectively its subsidiary Euro Point Communication (EPC). EPC has been Samsung's service partner for years, including for set-top boxes, and will also support the upcoming marketing offensive. In addition, Samsung has now entrusted EPC with the after-sales service for a new Samsung projector model. Further joint projects are planned.

ComBase is one of Samsung's most important service partners in Germany. The company provides after-sales service for more than half of all Samsung cell phones in circulation in Germany, for around 80 percent of Samsung satellite receivers and a third of all monitors sold here.

Short portrait ComBase: ComBase AG is a recognized service specialist in the areas of logistics, repair services and customer care with a focus on the so-called TIMES markets (telecommunications, IT, multimedia, entertainment and security). The company, based in Karlstein near Frankfurt/Main, has implemented a holistic logistics and service concept along the product life cycle (supply chain) of electronic and electrotechnical products. On this basis, ComBase provides highly flexible value-added services and has established an excellent reputation in the German market.

ComBase's service concept is currently also being implemented by subsidiaries in Switzerland (SCR ComBase), Austria (ComBase Austria) and on the African continent (ComBase South Africa). ComBase's goal is to cover the entire EMEA region (Europe, Middle East, Africa) with its services in the medium term.